Privacy policy

1) WHO ARE WE?

The website www.air-collect.com is published by Air-Collect SAS.

22) WHAT DO WE DO?

Air-Collect helps air passengers obtain compensation they are legally entitled to, caused by delayed, cancelled or overbooked flights. Air-Collect operates its service on a “no win no fee” basis. Air-Collect carries out and assumes all administrative procedures, including litigation to obtain compensation from the airlines, within the framework of the European regulation EU 261/2004, in case of delay, cancellation or overbooking.

3) HOW WE USE NON-PERSONAL DATA

What kind of non-personal data?

Air-Collect processes certain non-personal data in compliance with French legislation. The non-personal data we collect is anonymous.

How do we use non-personal-data?

All non-personal data used, is anonymous which makes it impossible to identify a particular individual. We only use this data for statistical analysis.

How do we share non-personal data?

Non-personal data of our users can be shared only as anonymous data and non-identifying documentary statistics.

4) HOW WE USE OF PERSONAL DATA

What kind of personal data?

In order to carry out our mission, it is imperative that we collect a certain amount of personal data, in particular when creating an online account on our platform. They include surnames, first names, email address, etc.

How do we use personal data?

All personal data requested are necessary for the fulfillment of our mission. We only use the data for this purpose. We never sell your personal data to any third party.

How do we share personal data?

The personal data of our users is never shared with third parties except when strictly necessary for a correct execution  of the claim process. In this particular case, we do not allow third parties to use or disclose shared data except when necessary, i.e. when providing our debt collection service or complying with regulatory requirements.

5) HOW DO WE PROTECT YOUR DATA?

The security of your data is our priority. That is why we take all appropriate administrative, technical and physical measures to protect your data. Since data security is at the heart of our approach, we have chosen to have our data hosted on servers located in France.

6) HOW TO MANAGE YOUR INFORMATION?

We keep the data of our users for as long as necessary to carry out our mission. In addition, the information associated with your account will be stored until the account is deleted.

You can delete your Air-Collect account at any time.

When you delete your account, all data associated with the account will be deleted.

You can request a copy of the personal information that Air-Collect saves about you. You can have inaccuracies corrected.

For more information , please visit:  Air-Collect FAQ.

7) HOW DO WE RESPOND TO LEGAL REQUESTS?

In exceptional situations, we may disclose certain information about you if we are required to do so by law or by legal process, law enforcement or any other government official, when we determine that such disclosure is necessary to prevent physical or financial loss or if part of an investigation of alleged or actual illegal activity or if necessary to protect the vital interests of another individual.

8) CHANGES TO THIS POLICY?

This Privacy Policy may be updated at any time. Please review it each time you access or use our services to ensure you have read the latest version.

9) HOW TO ADDRESS YOUR QUESTIONS TO AIR-COLLECT?

If you have any questions regarding our Privacy Policy, please contact us at: contact@air-collect.com

10) THE USE OF COOKIES

www.air-collect.com may use”cookies”. Cookies are small files transferred to your hard disk. Cookies can provide information to a website regarding pages users visit, user preferences. Cookies enable websites to deliver personalised services to users.

A browser can be set to refuse cookies and provide a warning before accepting them. It can happen that theree are parts of the site you will not be able to access when cookies are not activated.

Information about cookies can be found here: Norton by Symantec. This is a third party website not operated by Air-Collect.